Return Policy

All of our products are made to order, so we do not accept returns or exchanges. All sales are final.

Product Variations & Artisanal Quality

No refunds, returns, or exchanges will be accepted for general dissatisfaction regarding subtle variations in texture, color, surface detail, or finish. Our 3D-printed pieces and studio decor are produced in small batches, and minor characteristics — such as fine layer lines, slight surface variations, or micro-inconsistencies — are inherent to the additive manufacturing process. These variations are not manufacturing defects and are a normal feature of custom-crafted items. By placing an order, you acknowledge and agree to these terms.

(Note: This does not affect your rights regarding items that arrive physically broken, defective in function, or incorrect. For damaged or incorrect orders, please see our Damaged Products policy below.)

Damaged Products

If you receive a damaged product, please email us within 48 hours of delivery at [email protected] with your order number and clear photos or videos of the damaged item and packaging, so that we can evaluate the issue and make it right.

Please include the following in your photo/video proof:

  • The outer packaging (shipping box)
  • The inner packaging (how the product was packed)
  • The damaged item itself
  • Any area of the packaging with an obvious dent, bend, or puncture

For Approved Damaged Item Returns

  • The item must be packed securely, using original protective materials where possible, to ensure safe return transit.
  • The item must be unused and in the same condition as when it was received.
  • Upon return, the only damage present should be that which occurred during initial shipment. Additional damage beyond the original reported issue may affect eligibility for replacement or refund.
  • If the item is improperly packaged and additional damage occurs in transit, related costs or claim rejections will be the responsibility of the customer.

Processing & Resolution

Once your return is received and inspected:

  • Replacements: A new item will be produced and shipped within 7 to 14 business days.
  • Refunds: Approved refunds are issued to your original payment method within 3 to 5 business days.

For information on our warranty, please visit our Warranty Policy Page.

For information on our shipping policy, please visit our Shipping Policy Page.