FAQ

Shipping & Delivery

How long does fulfillment take?

Our products are made to order. Items are produced and shipped within 7 to 14 business days after your order is placed.
When will I get my order?

Once your order ships, you will receive a confirmation email with a tracking number. Courier delivery typically takes 1 to 3 business days for West Malaysia and 3 to 5 business days for East Malaysia.
How much does shipping cost?

Domestic Shipping Rates (Malaysia)

  • West Malaysia (Peninsular): FREE shipping on all orders.
  • East Malaysia (Sabah & Sarawak): Starts at RM40.
  • Tracking included.

For full shipping terms, including processing times and delivery estimates, please visit our Shipping Policy Page.
Do you ship internationally?

We do not currently offer standard international shipping through checkout. However, if you are located outside Malaysia, please contact us—we would be happy to discuss custom shipping arrangements to get our pieces to you!

Product & Care

What material are your products made of?

All Lapis Cove pieces are 3D-printed using plant-based PLA (Polylactic Acid), a durable, lightweight polymer derived from renewable resources like cornstarch.
Why does my item have subtle surface lines or texture?

Every piece is individually crafted using 3D printing. The fine, layered surface texture is a natural characteristic of this manufacturing process, making each unit a unique piece.
How do I clean my item?

We recommend using a soft, dry cloth for regular dusting. For smudges or stubborn spots, a slightly damp cloth with water will do the trick. Please avoid harsh chemicals or abrasive materials — they can harm the beautiful finish of your piece.
Where should I place my items? Are they heat-sensitive?

Plant-based PLA softens under high temperatures. Keep items away from heaters, stoves, open flames, or hot appliances, and avoid leaving them inside hot parked vehicles or direct, harsh sunlight. Always place items on a steady, level surface.

Orders & Returns

Can I cancel my order?

Because our items are made to order, cancellations are only possible before production begins. Once printing or processing has started, orders cannot be canceled. If you need to make changes, please contact us immediately after placing your order, and we will do our best to assist if processing hasn't begun.
Do you accept returns or exchanges?

Please visit our Return Policy Page for full details on returns and exchanges.
Are any purchases final sale?

Yes, all made-to-order sales are final. We only provide replacements or resolutions for items that arrive damaged, defective, or incorrect.
My order arrived damaged, what do I do?

Please email us within 48 hours of delivery at [email protected] with:

  • Order number
  • Clear photos and/or videos of the damaged or defective item and packaging

This helps us evaluate the issue quickly and make it right. We will respond within 2 business days with a resolution.

For full details on our return terms, please visit our complete Return Policy Page.

Our Warranty

Do your products come with a warranty?

Yes! Every product comes with a 1-Year Limited Warranty covering operational failures and manufacturing defects across structural, mechanical, and internal electrical components.

For full details on coverage, exclusions, and how to submit a claim, please visit our Warranty Policy Page.