Warranty Policy

At Lapis Cove, every product is backed by a 1-year limited warranty starting from your date of purchase. This warranty covers operational failures and manufacturing defects across structural, mechanical, and internal electrical components.

Scope & Limitations

This warranty does not cover:

  • Misuse, accidental drops, normal wear and tear, liquid exposure, or unauthorized modifications.
  • Thermal deformation or warping from high-heat environments, direct sunlight, or vehicle storage.

For issues after the 1-year window, reach out to us — we evaluate out-of-warranty cases individually to provide repair options where possible.

Warranty Claim Process

To start a warranty claim, email us at [email protected] with your order details and proof of issue so we can process the claim:

  • Proof of purchase (order number, valid receipt, or order confirmation)
  • Clear photos or videos showing the defect/damage and any affected structural areas.

We will respond to your claim within 2 business days to confirm the next steps.

If Approved for a Warranty Claim

  • The item must be returned to us for evaluation before any replacement or repair can be issued.
  • The item must be packed securely, using protective materials where possible, to ensure safe transit and prevent further damage.
  • If the item is improperly packaged and additional damage occurs in transit, related costs or claim rejections will be the responsibility of the customer.
  • Return shipping costs are the responsibility of the customer, unless the claim is approved and we determine the defect is covered under warranty.

 Assessment & Resolution Process

All returned products undergo inspection by our team to confirm warranty coverage. If a manufacturing defect is identified, we will, at our discretion, fulfill the claim by:

  1. Repairing the original unit
  2. Providing a partial or full replacement
  3. Reimbursing the original purchase price

If an item is returned for inspection and found to be undamaged by manufacturing defects (or damaged through excluded causes listed above), the customer will be responsible for a RM30 processing fee in addition to any applicable return shipping charges.

Processing & Resolution

Once your item is received and inspected:

  • Replacements & Repairs: A new item will be produced and shipped within 7 to 14 business days.
  • Reimbursements: Approved reimbursements are issued to your original payment method within 3 to 5 business days.

For information on our return policy, please visit our Return Policy Page.

For information on our shipping policy, please visit our Shipping Policy Page.